At Natural Aravali Veda, we take pride in offering pure, natural, and high-quality honey and herbal products. Your satisfaction is important to us. This policy outlines our terms for returns, replacements, and refunds.

1. Eligibility for Return

We accept returns or replacements only if:

  • You receive a damaged, defective, or incorrect product.

  • You contact us within 3 days of delivery.

  • The product is unused, unopened, and in its original packaging.

Please note: Due to the perishable and consumable nature of honey and herbal products, returns for opened or used items cannot be accepted unless the product is defective.

2. Return Process

To initiate a return:

  1. Email us at [your email address] or WhatsApp us at [your contact number] with your order number, product images, and reason for return.

  2. Our team will verify your request and guide you through the return process.

  3. Once approved, please securely pack the product and send it to our return address (shared via email).

3. Refunds

  • Refunds are processed within 5–7 working days after we receive and inspect the returned item.

  • The refund will be issued to your original payment method or as store credit, as preferred.

  • Shipping and handling charges are non-refundable unless the return is due to our error (wrong or damaged item).

4. Replacements

If you receive a damaged or incorrect item, we will replace it at no extra cost.
Replacements are subject to product availability. If unavailable, we will issue a full refund.

5. Cancellation Policy

Orders can be canceled within 12 hours of placement, provided they haven’t been shipped. Once shipped, cancellations will be treated as returns under this policy.

6. Contact Us

For any return, refund, or order-related query, please contact:
📧 [Your Email Address]
📞 [Your Phone Number]